> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.review-collect.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Klaviyo Integration

Connect **Klaviyo** to Review Collect to automatically sync your customers' ratings and feedback to their Klaviyo profiles — and build targeted campaigns based on their satisfaction.

## Connect Klaviyo

1. Go to the [**Integrations**](https://app.review-collect.com/home/integrations/) page in Review Collect
2. Click **Klaviyo → Connect**
3. You are redirected to Klaviyo: review the list of requested permissions, then click **Allow**
4. If Klaviyo shows a warning saying the app isn't verified yet, click **"Yes, I trust Review Collect"**

Back on Review Collect, Klaviyo appears as connected.

## Enable profile syncing

1. Open the [**Review Routing**](https://app.review-collect.com/home/review-routing/routing-rules) page, **Post-Review Actions** tab
2. On the **Sync Klaviyo Profiles** card, click **Edit**
3. Turn on **Sync review rating and feedback to profile**
4. Click **Save changes**

![](https://api.review-collect.com/vault/-aJsYSdg/E8Dr2qSjOFUk8q17ZOOuboBpPHo/7SqUpA../klaviyo_activate.png)

## What gets synced

Every time a customer leaves a review, their Klaviyo profile is **created or updated** with:

* the review date (`review_date`)
* their rating (`review_rating`)
* their written feedback (`review_feedback`)

![](https://api.review-collect.com/vault/-aJsYSdg/3gWvApvsIqrhTPNjxuZjzoTeWio/jQYInA../klaviyo_profile.png)

You can then build **Klaviyo segments and flows** based on these properties — *for example: 5-star customers in the last 30 days, detractors needing a follow-up.*

## Good to know

* Syncing is **not retroactive**: only reviews received after activation are sent to Klaviyo
* To sync your previous reviews, reach out to **your account manager**