> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.review-collect.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Zendesk Integration

Connect **Zendesk** to Review Collect to automatically create support tickets from your customers' feedback.

## Connect Zendesk

1. Go to the [**Integrations**](https://app.review-collect.com/home/integrations/) page in Review Collect
2. Click **Zendesk → Connect**
3. Enter the **subdomain** of your Zendesk app, then click **Connect to Zendesk**

Back on Review Collect, Zendesk appears as connected.

## Enable Zendesk notifications

1. Open the [**Review Routing**](https://app.review-collect.com/home/review-routing/routing-rules) page
2. In the flow settings (**Review flow settings**), click **Edit**
3. Under "Send notification", select **Zendesk** as the channel
4. Click **Save changes**

## What happens on the Zendesk side

When an unhappy customer leaves feedback or asks for help:

* A **ticket** is automatically created in your Zendesk, with **their rating, feedback and email**
* The customer is **created or updated** in your Zendesk contacts