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Moderate your product reviews

From the Reviews tab of the Product Reviews page, you decide which reviews appear on your store: you read the ones waiting, publish or hide them, and you can let Review Collect publish automatically the ones that meet your rules.

Read the reviews waiting for you

Go to Product Reviews → Reviews
Click the Waiting for Moderation filter: the number tells you how many reviews need a decision
Click a review to read the full comment and see its photos or videos
Click Publish review or Hide review

To handle several reviews at once, tick them and publish or hide the selection.

A hidden review is not deleted: it stays in your list and does not appear on your store.

Publish automatically the reviews that meet your rules

Go to Product Reviews → Settings
In the Moderation card, click Edit
Turn on Publish new reviews automatically
Choose your conditions, then click Save Changes

Minimum rating — only reviews with this rating are published automatically, the others wait in "Waiting for Moderation"
Check photos and videos before publishing — reviews with photos or videos wait until you have looked at them
AI filter — reviews that look like spam, insults or off-topic wait in "Waiting for Moderation" instead of being published

Personal information (phone numbers, emails, addresses) is always replaced by asterisks (***) before a review is published, whether automatic publishing is on or off.

The rules apply to reviews received after you turn them on. Reviews already waiting still need your decision.

Understand why a review is waiting

Once automatic publishing is on, the Flag column of the "Waiting for Moderation" view tells you why each review waits. The same flag is shown when you open the review.

Still checking — the AI is reading the review and will publish it or leave it waiting within a few minutes
Low rating — below the minimum rating set in your rules
Media to check — has photos or videos to check, as set in your rules
Spam — advertising, links, promo codes or filler text
Offensive — insults, hate or threats
Off topic — not about the product or the purchase

The AI never hides or deletes a review. You always have the last word: Publish review or Hide review.

Updated on: 22/10/2026

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