Brevo Integration

Connect Brevo to Review Collect to automatically sync your customers' ratings and feedback to your Brevo contacts — and build targeted campaigns based on their satisfaction.


Generate your Brevo API key


  1. Log in to your Brevo account at app.brevo.com
  2. Click your profile name (top right corner), then select Profile and account settings



  1. In the left menu, go to SMTP & API



  1. Open the API Keys tab, then click Generate a new API key



  1. Give it a name (e.g. Review Collect) and click Generate



  1. Copy the key immediately — it will only be shown once



Connect Brevo to Review Collect


  1. Open the Review Routing page, Post-Review Actions tab
  2. On the Sync Brevo Contacts card, click Connect to Brevo and paste your API key
  3. We automatically create 3 contact attributes in your Brevo account: REVIEW_RATING, REVIEW_FEEDBACK, REVIEW_DATE
  4. Then turn on Sync ratings and comments with profiles and click Save changes


What gets synced


Every time a customer leaves a review, their Brevo contact is created or updated with:


  • their rating (REVIEW_RATING) — 1 to 5 stars
  • their written feedback (REVIEW_FEEDBACK)
  • the review date (REVIEW_DATE)


You can then build Brevo segments based on these attributes to target your campaigns — for example: happy customers to engage, detractors needing a follow-up.


Good to know


  • By default, Brevo hides newly created attributes on contact pages: add them to your contact view to see them
  • Segments must be created manually in Brevo (segment creation via API isn't allowed)
  • Syncing is not retroactive: only reviews received after activation are sent
  • To sync your previous reviews, reach out to your account manager

Updated on: 27/07/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!