WhatsApp Integration

Connect your WhatsApp Business account to Review Collect to send your review requests directly on WhatsApp.


To make your integration easier, Review Collect automatically offers you a new phone number to associate with your WhatsApp account. This number is integrated into your own WhatsApp account: you won't see any difference in how you configure and customize the account.


Before you start


Make sure you are logged in to your personal Facebook account in your browser.


Three Meta concepts worth knowing:


  • Business Portfolio — the global account that manages all your company's Meta assets (it can contain several WhatsApp Business accounts)
  • WhatsApp Business Account (WABA) — the main account grouping the phone numbers used to communicate with your customers on WhatsApp
  • WhatsApp Profile — the visible face of your company for customers (name, logo, contact details), tied to a unique phone number


Start the connection


  1. Go to the Integrations page in Review Collect
  2. On the WhatsApp row, click Connect




You are redirected to the Facebook connection flow.


Important: complete the process all the way to the end, otherwise the integration won't be registered and you'll have to start over.


Follow the Facebook flow


1. Continue — on the first page, click Continue



2. Business portfolio — select your existing business portfolio. If you don't have one, create one.




3. WhatsApp Business account — select your existing account, or create one. If you create one, choose an appropriate name: it will be used as the display name (the name your customers see when they receive a message). It can be changed later, but changes are subject to Meta's processing times.




4. Phone number — select "Number provided by the Business Solution Provider (BSP)": this is the number Review Collect automatically provides you.





5. Confirm — all the configuration steps are done, you just need to confirm.



6. Loading — wait for the loading to finish (it's very fast). Do not leave the page, otherwise the integration won't be registered and you'll have to start over.



7. Finish — a confirmation page appears: you must click the Finish button. This click is what finalizes the integration on the Review Collect side.



You are then automatically redirected to your Review Collect dashboard, where the WhatsApp integration appears as active.




Verification lets you display your company name in the messages you send, strengthening customer trust. It also raises your sending limit from 250 to 1,000 messages per day.


  1. Go to the Meta verification page
  2. Log in to your account
  3. Click Start verification


The verification process can take up to 48 hours.



Add your logo and company information to strengthen customer trust and maximize reviews.


  1. Go to WhatsApp Manager
  2. Select the WhatsApp account linked to Review Collect in the dropdown at the top right



  1. Click the associated phone number, then open the Profile section




  1. Fill in your company logo and information




  1. Click Save


Good to know: control your sending volumes


On the Review Collection → Advanced page, Sending limits card, you can:


  • Limit WhatsApp invites per month — once the cap is reached, invites automatically fall back to your fallback channel (email/SMS) for the rest of the month, nothing is blocked
  • Limit invites per day (all channels) — the overflow goes out the next day, useful for a gradual rollout


Limits disabled = no cap.


Updated on: 27/07/2026

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