Gorgias Integration

Connect Gorgias to Review Collect to automatically create support tickets from your customers' feedback.


Connect Gorgias


  1. Go to the Integrations page in Review Collect
  2. Click Gorgias → Connect
  3. Enter the URL of your Gorgias app, then confirm


You are redirected to Gorgias to authorize the connection, then back to Review Collect where Gorgias appears as connected.


Enable Gorgias notifications


  1. Open the Review Routing page
  2. In the flow settings (Review flow settings), Support channel card, click Edit
  3. Choose Send notification and select Gorgias as the channel
  4. Click Save changes


What happens on the Gorgias side


When an unhappy customer leaves feedback or asks for help:


  • A ticket is automatically created in your Gorgias, with their email, phone number, rating and feedback
  • The customer is created or updated in your Gorgias app

Updated on: 21/07/2026

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