Zendesk Integration

Connect Zendesk to Review Collect to automatically create support tickets from your customers' feedback.


Connect Zendesk


  1. Go to the Integrations page in Review Collect
  2. Click Zendesk → Connect
  3. Enter the subdomain of your Zendesk app, then click Connect to Zendesk


Back on Review Collect, Zendesk appears as connected.


Enable Zendesk notifications


  1. Open the Review Routing page
  2. In the flow settings (Review flow settings), click Edit
  3. Under "Send notification", select Zendesk as the channel
  4. Click Save changes


What happens on the Zendesk side


When an unhappy customer leaves feedback or asks for help:


  • A ticket is automatically created in your Zendesk, with their rating, feedback and email
  • The customer is created or updated in your Zendesk contacts

Updated on: 21/07/2026

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